A great portal experience begins with understanding the customer.
The mistake most portal creators make is they think all customers are the same. Tropos takes the complete opposite approach. Some are online savvy, some aren’t. Some are patient, some are impatient. Some like a total DIY experience, others need to engage directly with the lender or loan officer. Our customer feature set acknowledges these differences and lets each customer determine their own experience.
On-the-Fly Adaptive Experience
The Tropos customer experience instantly reacts and adapts every online journey in real-time based on the borrower’s actions and activity. Whether it’s helping them complete the necessary steps within the application process, selecting the right consumer loan product for their particular need or ensuring that every online visit to the portal is positive and productive, only Tropos combines responsive user pathing with a robust backend powerful enough to handle highly complex customer data and processing tasks.
Easy Access to Information
For customers, control and confidence during the loan process starts with fast access to both real-time information as well as lender or loan officer support. Equally important is how Tropos will enable customers to manage their loans post-origination by making it easy to find their payment history, outstanding balances, servicer information and payoff amounts.
Same Seamless Experience
Tropos solves the clunky, confusing customer engagement experience caused by siloed consumer loan operations. Whether they’re applying for a first mortgage, refi or a fix ‘n flip, or if they’re looking for a personal loan, Tropos unifies the application experience across your loan product sets so that borrowers enjoy the same seamless experience every time.
Real-time Progress Updates
Keeping customers constantly updated on their progress as they go through an online process reassures them and encourages completion. Responsive prompting for action items such as documentation uploads let them know they can take their time when necessary and helps minimize stress while ensuring they keep moving forward.
See for yourself how Tropos is transforming consumer lending.
The only way to really appreciate the level of flexibility, control and confidence Tropos gives both customers and lenders is to experience it yourself.
More than just a demo, an opportunity to test drive the product in your own sandbox will get you excited about its potential to transform your loan operations into a model for true, customer-first lending.