Tropos Advisory Panel
First, lenders and loan officers gave us their advice.
Then, we took it.
The Tropos customer portal was truly designed by our own customers: lenders and loan officers who know and understand the lending process better than anyone. We simply had to listen.
From reducing the number of touches with underwriting during loan processing to ensuring alerts are in real-time so as not to confuse applicants, their input and feedback was vital to optimizing and delivering the clear, simple and useful online customer experience at the heart of the Tropos promise.
The Advisory Panel sessions, which were basically focus groups, weren’t just informative— they were inspiring. Participants were encouraged to not just tell it like it is, but to imagine how Tropos could push the user experience beyond all expectations.
So we’d like to give a big shout out to the panel for helping us create a customer-first lending portal that truly lives up to its billing.
Help shape the future of consumer lending.
If you’re a lender, loan officer or client-side technologist or customer experience manager, we cordially invite you to join the Tropos Advisory Panel. You’ll meet other industry professionals eager to help us shape the very future of consumer lending.